1. Introduction
Welcome to our online store. By browsing our website or placing an order, you’re agreeing to these Terms & Conditions. We’ve written them to be clear, fair, and easy to understand, and they follow the laws of Victoria and the Australian Consumer Law.
2. Australian Consumer Law Rights
Our products are covered by the guarantees provided under the Australian Consumer Law. If something isn’t quite right, you may be entitled to a remedy such as a repair, replacement, or refund, depending on the nature of the issue.
A major problem may include situations where a product is unsafe, very different from what was described, or can’t be used for its intended purpose. In these cases, you may be entitled to a refund or replacement under the Australian Consumer Law.
For smaller issues, a repair or replacement may be the most appropriate solution. We’ll always work with you to find a fair and reasonable outcome that aligns with your consumer rights.
3. Product Information
We take care to describe our products accurately, including fragrance notes, ingredients, and sizing. Because our candles are hand‑poured, small variations in colour, texture, or appearance can occur — these are part of the charm of handmade goods.
Colours may also appear slightly different depending on your screen settings.
We may update product details from time to time.
4. Pricing & Payment
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
Your order will be processed once full payment has been received.
Prices may change occasionally, but any updates won’t affect orders already placed.
5. Orders & Availability
When you place an order, you’ll receive a confirmation email. This confirms we’ve received your order, but it doesn’t guarantee acceptance.
We may need to cancel an order if:
If this happens, we’ll let you know and issue a full refund.
6. Shipping & Delivery
We ship Australia‑wide using trusted carriers. Delivery timeframes are estimates and may vary.
Once your order has been dispatched, we’re not responsible for:
If a parcel is returned to us due to an incorrect address or not being collected, redelivery fees may apply.
7. Returns & Refunds
We follow the Australian Consumer Law when it comes to returns.
Change of Mind
Because our products are handmade and fragrance‑based, we’re unable to offer refunds or exchanges for change of mind.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days with your order number and photos. We’ll assess the issue and offer a remedy in line with the ACL — this may include a replacement, refund, or store credit.
8. Candle Safety
Please follow all safety instructions provided on our labels and website. We’re not responsible for damage or injury caused by misuse, unsafe burning practices, or leaving candles unattended.
As fragrances and essential oils can affect individuals differently, we’re unable to accept liability for allergic reactions or sensitivities that may occur. Full ingredient information is provided to help you make the best choice for your home.
9. Gift Cards & Discount Codes
Gift cards and discount codes:
10. Intellectual Property
All content on our website — including product descriptions, images, branding, and designs — belongs to us. You’re welcome to browse, but please don’t copy or use our content without permission.
11. Privacy
We respect your privacy and handle your information in line with the Privacy Act 1988 (Cth).
Your details are used only for processing orders, communication, and improving your experience. For more information, please see our Privacy Policy.
12. Limitation of Liability
To the extent permitted by law, we’re not responsible for:
Your rights under the Australian Consumer Law remain fully protected.
13. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be handled by the courts of Victoria.
14. Contact Us
If you have any questions or need support, we’re here to help.
Milton Avenue / Milton Ave
Email: orders@miltonavenue.com.au
Location: Victoria, Australia
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